The screen has been the most significant smartphone part for years now. It is the only way to communicate with a handset, so that it needs to work perfectly, whether we’re talking about a $50 inexpensive handset or the leading Android device you can get right now that is Samsung’s Galaxy S9.
Nevertheless, a number of previous Galaxy S9 buyers have found an exasperating problem with their screens. Seemingly, they come with “dead zones,” which are screen areas that don’t report any sort of activity.
That’s absolutely not the kind of encounter you expect from a flagship handset.
Fascinating things about these reports is that various screen areas appeared to be damaged. So the dead zone problem isn’t confined to a particular region of the screen.
From Android Police point of view, some users are capable to fix the problem by resetting the phone to factory settings or growing the touchscreen sensitivity. This solution is not acceptable, as the phone’s screen should work perfectly.
The most useful thing you should do, if your Galaxy S9 has a dead zone problem, is to return your units and expect the replacement which doesn’t have the same problem.
Meanwhile Samsung is conscious of the issue and encourages users to approach company by means of customer support.
“At Samsung, customer satisfaction is core to our business, and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating,” told CNET. “We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.”