It is a common phenomenon to find parents arguing with doctors for their kids. Especially when it is about the neonatal care units or NICUs where it is about those sick little infants who have just taken birth. A study conducted by research scholars from Collar School of Management which is affiliated to the Tel Aviv University in Israel, says that such anxious behavior itself is the cause of degraded care given to their babies.
The study conducted by Dr. Peter Bamberger states that it is pretty human to be impacted by rude behavior at the ends of someone and doctors are not immune to that as well. In the study conducted on Israeli parents who were not exactly angry at the doctors but were just rude, it has been observed that the quality of the services provided by the victimized medical personnel does deteriorate to a significant level once they go through such a treatment. According to the researchers, since Israelis are not really polite, it is often a difficult ask to maintain the same level of compassion and complacency for the medical staff towards the infants. There are incidences of blames on the staff for negligence and better options available outside that leads to a restless attitude amongst the practitioners and leads to a deterioration of quality. The ultimate sufferers are of course the little infants who do not even know what it is like to be born.
Though not all the staff is impacted and many doctors or nurses could be stern enough to make you wonder but it does impact many of the staff adversely. The same was proved by an earlier study conducted by Dr. Riskin who is the lead on this study along with Dr. Bamberger. The study involved the impact of a stern remark by an American expert who commented on the Israeli team of doctors as not useful enough to be lasting in his team for more than a week. Such remarks made the team deteriorate in quality and have a bad affair at work. Their team spirit also vanished and they were less effective even in their technical duties.
As per the study, it might be surprising to note that the impact of rudeness on work quality could even be more than the impact of being sleep deprived. This according to the study corresponds to the fact that a human mind recognizes or at least tries to recognize the threats and bad behaviors to ensure self-safety. If the threat is not big, we manage to function somehow but if the threat is really bad, we definitely suffer a major break in our efficiency. This is totally human as the study confirms.
To this end, the study concludes that once the person is able to sense rudeness, it is definitely not a good fodder for his outputs. There have been steps and experiments conducted to address this but they have had different and indecisive outcomes. Like for example, in an experiment, some practitioners were asked to impersonate as a parent of a new born soon after their experience to a rude behavior and write about the experience. But this did not impact the overall outcome well.
In another experiment, the victimized practitioners were made to play a game to identify angry and rude faces, along with smiling and sad faces which made them a little prepared for their further rendezvous with rudeness to an extent. But the overall rendition stays the same that since we are humans, we feel bad on being subjected to rude behavior.